Force Pro USA Warranty and Return Policy
- All Force Pro USA warranties are limited to the original purchaser only and are not transferable to any other party.
- Warranty registration is not required, but purchasers are asked to retain their receipt as proof of purchase.
- Any party returning a faulty unit must pay all applicable freight and insurance charges and fees to return the unit to Force Protection Video.
- Force Pro USA will pay all the freight fees to return the repaired unit to the returning party.
- Any unit returned as faulty, but tested and found OK will incur a handling charge.
- Force Pro USA will fully support their products for the entire warranty period.
- Returns will be rejected unless clearly marked with a Return Authorization Number supplied by Force Pro USA. To receive a number please call (855) 746-0245.
- Force Pro USA reserves the right to replace any faulty unit that is no longer in production with a like model if possible.
- Evidence of any of the following conditions will void any warranty claim:
- Lightning strike
- Power surge
- Physical damage
- Removal of any tamper seal
- Product Return Policy
- To return goods to Force Pro USA you must first request a Return Authorization Number via phone, (855) 746-0245 prior to returning the goods. Goods without a Return Authorization Number will be rejected unless instructed otherwise.
- If instructed to return using an RMA number and the package does not have that number on it the goods will be refused.
- When sending in a unit or goods please include information as to the problem you are experiencing to allow the repair and return process to take as little time as possible.
- A RMA can be used for more than one item when returned.
- The RMA number must appear on the shipping carton, not the product inside the package.
- The product(s) remain the property of the sender until Force Pro Video accepts the package.
- Non-qualified and non-conforming returns are not included in Force Pro USA’s return policy and, if returned, will be rejected or subject to a restocking fee of up to 20% at Force Pro USA sole discretion.
Return for Credit
- Return for credit will not be granted after 14 days from the date of purchase.
- Returns for credit not in resalable condition will not be accepted unless deemed by Force Pro USA or will be charged a 20% restocking fee.
- Freight charges will not be credited.
- All goods must be returned in original condition.
